Returns & Refund Policy

S M Solutions • Shaniwar Peth, Pune

Policy Confirmation Note

Specific return windows, testing periods, and replacement terms vary according to whether an item is brand new, used, or customized. Exact terms are confirmed by S M Solutions at the time of purchase.

1. Pre-Purchase Inspection

We encourage thorough in-shop testing of all used laptops, desktops, RAM, SSDs, and monitors at our Shaniwar Peth facility before finalizing any purchase to ensure complete customer satisfaction.

2. Used & Pre-Owned Equipment

Used items are provided with an agreed testing period confirmed at purchase. Any technical discrepancies during this period should be reported immediately to Shankar Mane for inspection or replacement.

3. New Products

Brand new packaged components (e.g. SSDs, RAM, Routers, Keyboards) carry official manufacturer warranties handled per the brand's authorized service terms.

4. Damaged or Non-Working Items

Physical damage, liquid spillage, electrical surge, or tampering after handover are not eligible for return or exchange.

5. Contact for Returns Support

For any return, replacement, or testing queries, contact Shankar Mane at 9822344145 or visit our shop in Shaniwar Peth, Pune.